Cornerstone Solutions

Our Expertise in CRM Solutions

At CSS IT, we specialize in developing and implementing customized Customer Relationship Management (CRM) solutions tailored to meet the unique needs of your business. We understand that CRM is not just about managing customer data—it’s about creating meaningful relationships and ensuring every interaction adds value.

Our CRM solutions go beyond managing customer interactions; they centralize all types of relationship data, whether it's for customers, suppliers, sponsors, members, patients, or students. We help you streamline and automate processes, improve team collaboration, and provide insights that allow you to deliver personalized, data-driven experiences.

By making people the focal point of your operations, we enable you to enhance customer satisfaction, boost retention rates, and drive overall business growth. Whether you need to manage sales pipelines, automate marketing, or provide top-notch customer support, we develop CRM systems that offer endless possibilities and are scalable to your organization’s future growth.

CRM system

These are the reasons why you, as an entrepreneur, would use a CRM system such as PerfectView.

Collaboration thanks to structure in a CRM system

There are often various people within an organization involved in managing company relationships. When collaboration is key, having a solid structure is essential. Throughout the day, different departments gather valuable information, such as::

Account managers receive your customers’ needs and desires.
Customer service receives questions about potential product improvements.
Marketers gather insights into your target audience.

These are just a few examples. However, for maximum efficiency:

Product improvement suggestions should go to the product development team.
Sales opportunities should be handled by the sales team.

A CRM system provides the structure needed to streamline collaboration. This allows your team to respond more quickly to customer needs and ultimately drive better results.

Information available at one location

Knowledge about your relationships is often scattered across different systems, or sometimes even jotted down on a notepad. This can lead to missing important details and opportunities.

Our CRM system centralizes all information in one designated cloud location for your organization. Here are some key benefits of using our CRM:

Accessibility: Everyone can access the system and work from the same base anytime, anywhere.
Up-to-Date Information: Always stay informed with the most current and relevant data.
Performance Insights: Gain valuable insights into your performance, including:
Successful sales trajectories.
Lessons learned from lost opportunities..
Data Backup: Centralized storage ensures that your most important company details are always backed up and easily retrievable.

By implementing our CRM system, you can streamline your operations, enhance collaboration, and capitalize on opportunities, ultimately driving better business results.

Using Dashboards for Management Information

With our clear management dashboards, you can quickly assess your performance at a glance. Where a lack of insight may have caused you to miss out on opportunities in the past, our dashboards provide you with the actionable insights you need to capitalize on new trajectories.

Key Features of Our Management Dashboards:

Real-Time Monitoring: Keep track of your sales forecasts in real time, allowing you to see the numbers and value of your deals through clear reports.
Marketing Insights: Gain visibility into your marketing efforts, including: Opening percentages..
Click behavior resulting from your email campaigns..
Complaint Management: Track the lead time of your complaints procedure and improve your response strategies.

Our CRM management information dashboards offer limitless insights into your processes, empowering you to make informed decisions based on thorough analyses.

01

Relationship management within one system

The most important merit of a CRM system is the 360 degrees view on all your contacts. Each interaction is documented at one location. With every contact moment, you create opportunities to improve your services, sell your products, or offer more service. This is simply achieved because everyone is always informed of the latest state of affairs.

02

Marketing optimisation thanks to CRM data

Optimise your marketing efforts thanks to CRM data. You can use every detail in your system to understand and approach your customers and prospects even better. Send targeted email marketing campaigns (newsletters). Determine your own selection criteria based on your marketing mix. This allows you to target very specifically. As a result, you will not just improve your performances, it will also strengthen your brand.

03

Control on your Sales thanks to data from your CRM system

Adjust your sales process by using CRM for your lead generation. Approaching potential clients is one of the essential phases in your sales funnel. As you will be able to monitor everything, you will immediately see which trajectories are successful. This way, you can adjust any process when this is required. You can then use CRM in all phases of your pipeline. Plan meetings, send quotations and offers, and close deals.